Departures and Arrivals

Terms of Use

By using this website you must agree to the terms and conditions


In order to receive our newswires, email alerts or access our web site content, users have to complete a registration form. During registration a user is required to give contact information (such as name, email address, industry sector, industry interests, etc.). This information is used to contact the user about the services on our site for which they have expressed interest and so we can provide a more personalized experience at Departures and Arrivals. It is optional for the user to provide demographic information (such as income level and gender).

Access to the Website and content

The information provided by us on the Website is not in any way an invitation or recommendation to buy any products or services featured and you should seek appropriate independent advice.

We will strive to allow uninterrupted access to the Website, but access to the Website may be suspended, restricted or terminated at any time.

We reserve the right to change, modify, substitute or remove without notice any information on the Website from time to time.

We assume no responsibility for the contents of any other websites to which the Website has links.


Packages should be made on line, by fax or by phone no later than 60 days prior to departure. Reservations for less than 60 days will be accepted with full payment.

Deposit and Final Payment

Escorted tours: For all bookings a deposit of $250.00 per person is required within ten days of reservations. Balance is due 60 days prior to departure. Reservation is not guaranteed until deposit is received by Departures and Arrivals, or by its agents. If the balance is not received 60 days prior to departure, your booking is canceled automatically. Bookings made within 60 days of departure must be paid in full at the time of booking.

Customized tours

A deposit of 50% of total trip cost is required at the time of booking. Final payment should be made no later than 60 days prior to departure.

Agent Fam Trips

Full payment is required at the time of booking and it is non-refundable at any time.

Credit Card Payents

Departures and Arrivals, accepts all major credit cards for deposit or final payment. If payment by credit card, Departures and Arrivals. Credit Card Authorization Form must be filled and signed by the card holder. Card holder can fax the form along with the copies of front and back of the credit card used and copies of all travelers passports to Departures and Arrivals. By signing Departures and Arrivals Credit Card Authorization Form, card holder agrees to be responsible for payment for the services indicated on the form.

Whether card holder decides to use these services or not, he/she waives any charge-back rights. In the event of a dispute, requests for a refund must be made using the procedures described herein.


Every effort has been made to produce pricing information accurately. Departures and Arrivals reserves the right to correct promotional or pricing errors at any time, or to increase the Trip Price in the event of cost increases due to changes in airfares, cruise fares, currency fluctuations, park fee increases, taxes, or fuel surcharges.

Not included in your tour price: Means all items of a personal nature such as beverages, laundry, telephone, taxi, and or bus fares or meals not specified in the itinerary, including after meals coffee or tea or any other beverage. Also not included are customary tips to your drivers, guides and escorts, which are left to tour members discretion and visa fees.

The following taxes and fees will be added to your trip price. Please read the following carefully.

Government and other authority taxes and fees: September 11 Security Fee: A September 11th Security Fee may apply per passenger, per flight segment one way or round trip. A flight segment is defined as one takeoff and one landing.

Passenger Facility Charge: A Passenger Facility Charge (PFCs) may apply per passenger.

Federal Domestic Flight Segment Fee: A federal domestic flight segment fee may apply per passenger, per flight segment (defined as a take off and a landing).US or International Departure and Arrival Charges: US or international departure and arrival charges may apply depending on itinerary.


If you must cancel your trip, you must do so in writing. Cancellation charges will be calculated as of the date we receive your cancellation. Cancellation charges and refunds shall be calculated in accordance with these Terms and Conditions and Departures and Arrivals s cancellation policy. If you are due a refund, you first must return your air tickets and, if applicable, to Departures and Arrivals. Any applicable refunds will be processed within 21 days of receipt of your cancellation.

Processing Fee: There is a non-refundable fee of $250 per person for each package trip you cancel. This fee reflects only Departures and Arrivals ??Ts costs of administering a reservation.

Additionally, the following scale of charges will apply;

60-30 days prior to departure: Any airline, cruise or hotel penalty +25% of land cost (minimum $250.00)

29-15 days prior to departure: Any airline cruise or hotel penalty +50% of land cost

14-3 days prior to departure: Any airline cruise or hotel penalty +75% of land cost

2 Days before departure or later: 100% of total cost

Therefore, Departures and Arrivals Travel Protection Plan is available with some suppliers in some escorted tour itineraries. Customized or private tours: Please refer to your contract for cancellation policy of your individual program.


If you make changes to your reservation that affect departure city, pre- and post-trip extensions, or passport name changes more than 60 days prior to departure, an administrative charge of $50 per person will apply. Departures and Arrivals cannot accept any changes to reservations within 60 days of departure. If you make changes to your departure date or destination, it will be treated as a cancellation and the relevant cancellation charges will apply. Traveler substitutions are considered reservation cancellations and are subject to the above cancellation charges.

In certain circumstances, Departures and Arrivals may change the departure date of your trip or consolidate any trips that do not reach a minimum level of participation or are overbooked. In this event, you will be offered an alternative departure date or trip. If we are not able to agree upon a suitable alternative, you will be entitled to cancel your reservation and receive a full refund of your Trip Price.

Departures and Arrivals reserves the right to cancel or shorten a trip without notice, in which event your sole remedy shall be a prorated refund for any unused portion of the trip.


Departures and Arrivals accommodates travelers at best available hotels throughout tour programs. Because some of the tours visit small towns, the hotels used are simple, but they are comfortable with private bath, restaurants, bar elevators and some English-speaking staff. Departures and Arrivals reserves the right to substitute any hotel listed with another of the same category prior to departure or even when the tour is in progress should the local circumstances require it.


Are included as per the itineraries. If you deviate from the set tour schedule, i.e. arrive early or depart later from the designated tour point, or arrive or depart on other than the designated carrier for the tour group, you will need to make your own transfer arrangements since they will not be provided outside of group provisions. However, these arrangements can be made through Departures and Arrivals, or its agents at an additional cost.


Meals included in the tour price are shown in each itinerary by the code letter (B) for breakfast, (L) for lunch, and (D) for dinner.


Smoking is not permitted in any of Departures and Arrivals vehicles. However, frequent rest stops are made so that smokers can smoke outside the vehicle.


As per itinerary, it is included in the tour price.


Every effort is made to ensure brochure accuracy at the time of going to press. However, Departures and Arrivals cannot be held responsible for printing, typographical errors, omissions, or errors arising from unforeseen circumstances.

Single Travelers

Most trips offer a limited number of single rooms, subject to availability and hotel space. Please see individual trip rate charts in this catalog for Single Supplement costs.

Passport and Visa

A valid passport is required for traveling on international trips. Visa is required for traveling to certain Countries. Visa can be obtained on line on our website. All passports must contain at least five blank pages and must be valid for six months after the completion of your trip. Non-U.S. citizens should contact the appropriate consular office for entry requirements pertaining to their trip. Departures and Arrivals is not responsible for providing you with this information or documentation.

You can apply for a US passport or Visa on line on our website. Need a Passport? Need a Visa? Click here

Air Arrangements

Please note that your airline tickets and other trip documentation must bear your first and last names exactly as they appear on your passport. It is your responsibility to check your travel documents when you receive them to make sure they are correct. If they are not correct, please contact Departures and Arrivals immediately.

To provide you with the lowest possible airfares, Departures and Arrivals takes advantage of special promotional fares. These fares can be quite restrictive and carry cancellation charges imposed by the airlines ranging from 25% to 100%. Therefore, any penalties resulting from flight changes at your request after flights are ticketed will be your responsibility and you must contact carrier directly.

Departures and Arrivals is not responsible if an airline cancels or delays a flight for any reason (including weather). If you are unable to make your departure, it is your responsibility to work with the airline on which you are ticketed to reach your destination. Departures and Arrivals is not responsible for any additional expenses you may incur prior to joining your trip. Departures and Arrivals is not responsible for and will not provide any refund for portions of trips missed due to cancelled or delayed flights.

Medical Issues

You must advise Departures and Arrivals in writing, at or prior to booking, of any physical, emotional or mental condition which (a) may affect your ability to fully participate in the trip; (b) may require professional attention during the trip; or (c) may require the use of special equipment. If any such condition arises after the trip is booked, you must advise Departures and Arrivals in writing immediately. Departures and Arrivals reserves the right to decline or cancel your reservation, or to remove you from a trip in progress, if Departures and Arrivals reasonably determines your condition would adversely affect the health, safety, or enjoyment of you or of other participants. If Departures and Arrivals removes you from a trip in progress pursuant to this paragraph, you will not be entitled to any refund of your Trip Price and Departures and Arrivals shall have no further liability.

If you have a condition as contemplated herein, you travel at your own risk. Departures and Arrivals is not liable for any injuries or damages you may suffer relating to such a condition, including without limitation loss of special equipment, lack of assistance with or accommodation of special needs, and unavailability of medical assistance or treatment.


The responsibility of Departures and Arrivals and its affiliated companies is strictly limited. As a travel agency, Departures and Arrivals organizes, promotes, and sells tour programs consisting of certain travel services, including surface, air, and water transportation, sightseeing excursions, and cruise/hotel accommodations that Departures and Arrivals purchases or reserves from various suppliers (collectively, Suppliers). Departures and Arrivals does not own or operate any of these Suppliers. The Suppliers providing travel services for Departures and Arrivalss tour programs are independent contractors, and are not agents or employees of Departures and Arrivals. As such, Departures and Arrivals is not responsible for any negligent or willful act or failure to act of any supplier or of any third party. Some tours include visits to shops and merchants. Departuresand Arrivals is not responsible for any purchases you make during your trip, whether that merchant is part of the scheduled itinerary or not. By utilizing the travel services of the Suppliers, you agree that you will look to such Suppliers for any accident, injury, property damage, or personal loss to you or to those traveling with you, and that neither Departures and Arrivals nor any representative of Departures and Arrivals shall be liable.

Without limitation, Departures and Arrivals is not responsible for any injury, loss, or damage to person or property, death, delay, or inconvenience in connection with the provision of, or failure to provide, any goods or services occasioned by or resulting from – but not limited to – acts of God or force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations (except as expressly set forth herein), mechanical or other failure of airplanes or other means of transportation or for the failure of any transportation mechanism to arrive or depart on time, sanitation problems, lack of medical care, or for any other cause beyond the direct control of Departures and Arrivals. To the extent that Departures and Arrivals is involved in booking air transportation for you, Departures and Arrivals acts asan agent of the air carrier and not as your agent. For all other purposes, Departures and Arrivals does not act as an agent for any party whatsoever.

Departures and Arrivals reserves the right to decline to accept or retain any person as a member of any trip. Except as discussed above in Medical Issues your sole remedy shall be a prorated refund of your Trip Price for any unused portion of the trip.

Departures and Arrivals reserves the right to modify itineraries and substitute hotels and accommodations. Included features may not be available for all departures.

Any legal proceedings both on behalf of or against Departures and Arrivals must be instituted only in a federal or state court located in New Jersey, and such claim will be decided using the law of the state of New Jersey. Any legal proceedings against the company must commence no later than one year after the travel services have been completed.

Exclusion of Liability for suppliersgoods and services

Departures and Arrivals promote a number of suppliers on the Website and offer you the opportunity to buy goods and services from those suppliers through the Website. We can accept no liability for any goods or services provided by third party suppliers. Any goods or services which are not stated to be provided by us are provided by third parties over whom we do not have control and you should satisfy yourself that you wish to purchase those goods or services before contracting with the supplier. The suppliers will be supplying on their own standard terms and conditions and you should check that you agree to those terms and conditions before placing an order.

We accept no liability for data supplied by any user for display on the Website of Departures and Arrivals. (Exclusions of liability) apply.

If you submit data for display on the Website of Departures and Arrivals you are responsible for ensuring that the data is accurate, complete and up to date and for updating that data where necessary.

If you submit data for display on the Website you are responsible for ensuring that no data is uploaded or submitted which is untrue, defamatory, obscene or abusive or otherwise objectionable or in breach of any applicable laws or rights of third parties.

You warrant that you have taken all reasonable precautions to ensure that any data you upload or otherwise submit to the Departures and Arrivals Website is free from viruses and anything else which may have a contaminating or destructive effect on any part of the Website or any other technology.

You will indemnify and hold us harmless from any claim or demand, including reasonable attorneys fees, made by any third party due to or arising (including without limitation, economic loss) suffered by us arising out of your failure to observe any of the terms of this conditions.


This web site contains links to other sites. Please be aware that Departures and Arrivals is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these third party sites. This privacy statement applies solely to information collected by this Web site.

“Departures and Arrivals” is not necessarily affiliated with sites that may be linked to this site and is not responsible for their content. The linked sites are for your convenience only and you access them at your own risk. Links to other websites or references to products, services or publications other than those of “Departures and Arrivals” and its subsidiaries and affiliates at this website, do not imply the endorsement or approval of such websites, products, services or publications by “Departures and Arrivals” or its subsidiaries and affiliates. Certain names, graphics, logos, icons, designs, words, titles or phrases at this website may constitute trade names, trademarks or service marks of “Departures and Arrivals” or of other entities. The display of trademarks on this website does not imply that a license of any kind has been granted. Any unauthorized downloading, re-transmission, or other copying of modification of trademarks and/or the contents herein may be a violation of federal common law trademark and/or copyright laws and could subject the copier to legal action

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